Legal
Terms of Service
Last updated: November 12, 2026
1. Acceptance of Terms
By accessing or placing an order through the Heavenly Delights Carrot Cakes website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our site or place an order.
2. Our Products
Heavenly Delights bakes all-natural carrot cakes with organic ingredients and no preservatives. Our cakes are handcrafted in small batches, which means slight variations in appearance may occur — these are a sign of artisanal craftsmanship, not defects. All cakes are baked to order for freshness.
3. Ordering & Availability
All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion. Orders are not considered confirmed until you receive a direct confirmation from us via text or email. The standard sizes offered are 4 oz, 1 lb, and 2 lbs.
4. Pricing & Payment
Prices are listed in US dollars and are subject to change without notice. The total at checkout includes the cost of your cakes plus any applicable shipping. Payment arrangements are made directly with our team as part of the order confirmation process.
5. Shipping & Delivery
Shipping is charged per cake, based on size: $7.00 for 4 oz, $12.00 for 1 lb, and $21.00 for 2 lbs. Your shipping total is shown in your cart before you pay. Cakes ship unfrosted. Delivery dates are estimates, not guarantees, and we are not responsible for carrier delays or for the condition of a cake once the carrier has it.
6. Allergens & Dietary Information
Our cakes may contain or come into contact with common allergens, including nuts, dairy, eggs, and gluten. Gluten-free and brown-sugar options are available upon request. It is your responsibility to inform us of any allergies or dietary restrictions before placing your order. We take reasonable care but cannot guarantee a fully allergen-free environment.
7. Cancellations & Refunds
Due to the made-to-order nature of our products, orders may only be cancelled or modified before baking begins — typically within 24 hours of confirmation. Because our cakes are perishable and made without preservatives, we cannot guarantee their condition at your doorstep once a carrier takes possession. Refunds are handled on a case-by-case basis; contact us promptly with details and we will address issues where we are at fault.
8. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You may not attempt to disrupt, overload, or gain unauthorized access to any part of the site or its underlying systems.
9. Intellectual Property
All content on this site — including the Heavenly Delights name, logo, imagery, recipes, and written content — is the property of Heavenly Delights Carrot Cakes and may not be reproduced without written permission.
10. Limitation of Liability
Heavenly Delights is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the amount you paid for the affected order.
11. Changes to These Terms
We may update these Terms from time to time. The most current version will always be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the revised terms.
12. Contact
Questions about these Terms or your order can be sent to us directly through the Contact section of this site, by text message, or by email. We aim to respond promptly during our business hours.